Refund policy
Return & Refund Policy
1. 30-Day Return Window
We want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to request a return. If 30 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.
2. Return Eligibility & Condition
To be eligible for a return, your item must meet the following criteria:
-
Unused and Original Condition: The item must be in the same condition that you received it.
-
Original Packaging: It must be in the original packaging.
-
Proof of Purchase: A receipt or order number is required to process your request.
Note: For hygiene and safety reasons, certain items (such as Food Items, Personal Care Items, and Coffee) are final sale and cannot be returned.
3. The Return Process
To initiate a return, please contact our support team at support@talontacticalusa.com and request a return.
-
Do not send your purchase back to the manufacturer. We will provide you with a specific return address once your request is approved.
-
Please include your order number and photos of the item if you are claiming it is defective or damaged.
4. Shipping Costs
-
Customer Responsibility: Unless the item arrived damaged or the wrong product was sent, the customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
-
Tracking: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
5. Refunds & Inspection
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-10 business days.
6. Damaged or Wrong Items
If your order arrives damaged or you receive the incorrect item, please contact us immediately with photos of the product and the packaging. We will prioritize a replacement or a full refund at no additional cost to you.